For you, an outstanding individual who is ready for a challenging, fast-paced, and dynamic environment — join our awesome team to support and maintain digital solutions within the current financial technology ecosystem. Gain valuable experience and opportunities to contribute to IT operations and user support for banking and financial institution services.
Scope of Work
- Handle and monitor incoming tickets, requests, and user inquiries.
- Assist users by providing information and basic issue handling related to internal systems or services.
- Maintain and update helpdesk documentation, reports, and administrative data.
- Coordinate with related teams for issue escalation and follow-up.
- Ensure all requests and issues are properly recorded and tracked.
- Support daily operational and administrative activities within the helpdesk team.
- Ensure service quality and timely response to users.
Requirements
- Bachelor’s Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, or equivalent.
- Fresh graduates are welcome to apply with minimum GPA 3.00.
- Have good communication, administration, and coordination skills.
- Detail-oriented and able to manage multiple tasks.
- Familiar with Microsoft Office or Google Workspace.
- Basic understanding of IT systems or helpdesk processes is a plus.
- Placement at South Jakarta
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Bahasa Indonesia