Business Process Managed Services

We help you to manage your IT based facilities and systems to meet your business objective, and let you focus on your core business.
Through our subsidiary, PT VisioNet Data Internasional (VDI), we offer Total Business Process Managed Services,with service coverage throughout Indonesia.

  • Field Operation Managed Services

This services supports Branch IT Services and Merchant IT Services with more than 2,000 personnel nationwide, dashboard for performance monitoring and IT system to support an efficient operational for all of our projects.

  • Branch IT Services

Support and maintain all branch devices such as network devices, servers, to end client devices and its facilities with the best devices management methodology.

  • Merchant IT Services

Operational EDC Managed Services from back office support to deployment, case management, and regular visit and maintenance.

  • IT Operation Managed Services

This services supportsserver and network monitoring, running enterprises application processes, data and program backup, backup media management, co-location for data center (hosting services), shared infrastructure capacity with computing capacity leasing, help desk, security assessment and reports.

 

  • IT Application Managed Services

Providing Managed Services including requirement analysis,application design anddevelopment, application deployment, reporting to user training - with focus on retail application, financial application, collaboration and Customer Relationship Management (CRM).

  • Contact Center Services

Contact Center with 600+ seats has the service features for inbound, outbound, analytic reporting,  social media, call routing, Interactive Voice Response (IVR),  Automatic Call Distribution (ACD), recording to reporting of call queue, pick up time, abandon, call distribution by category and provide agents with capability for on-premises and off-premises services.

  • Mobile & Payment Services

We provide end-to-end services from Mobile Prepaid, Mobile Wallet, Mobile Loyalty, Mobile Coupons, Mobile Catalogue, Mobile Commerce, Campaign Management, Business Analytics, Mobile Communication Channel, Mobile Customer Experience, and Loyalty Management.